What is dandy?
Dandy is a platform for people and their pets! We believe that healthier dogs are happier dogs and happier dogs make happier people. Our first line of products are personalized, supplement treats that are customized for your dog’s unique needs and delivered monthly. We use a proprietary algorithm that analyzes thousands of data points to pinpoint where your dog could use the most daily support. We're empowering pet parents to take a proactive, preventative approach to their dog's overall wellness.
How did you develop dandy?
Dandy was developed with a team of Vets, food scientists and dog-lovers alike to be effective, digestible and bio-available. We worked with pet nutrition experts to come up with our unique supplement variations and find the best ingredients to support dog's diverse needs.
How do I get my dog started?
Getting started is easy! Take our 2-minute quiz, view your dog’s health profile + recommendations and voila - your dog is now a Dandy Dog.
How many supplements does my dog receive?
Every dog will receive 4 different supplements to take daily. You will receive a whole month's supply every 30 days(120 total supplement treats per month)
My dog hates taking pills. How is this different?
Dandy supplements were formulated and crafted in treat form, with a beef flavor that dogs love. Each treat is soft, great-tasting and easily digestible. For dogs who are pickier, we recommend breaking up the treats on top of their breakfast!
Why should I give my dogs supplements?
We believe that all wellness, for both human and dogs, starts with proactive and preventative care. Dandy supplements fill the gaps in your dog’s diet and lifestyle to give them daily support in areas they need most. We help get ahead of issues like inflammation, allergies, and arthritis. We’re here to help dogs live healthier, happier lives with their mom or dad (aka, you!).
Will my dog have any reaction to the supplements?
Just like introducing anything new to your dog’s diet, there is always a chance your dog might experience some slight stomach discomfort that should subside within the first few days . If the symptoms persist, we recommend pausing use and speaking to your veterinarian, as well as getting in contact with our Dandy team at hi@lovedandy.com
What if my dog doesn’t like it?
We spent a lot of time taste testing to make our treats as tasty as possible, even with some of the pickiest dogs we know, and we’ve learned a few tricks along the way. If your dog happens to dislike our treats on their own or isn’t a big treat fan in general, we recommend breaking the treat into smaller pieces and mixing in with their meals (ideally breakfast). If this doesn’t work, feel free to give us a shout and we’ll work with you to find the best solution for your pup.
Can I give Dandy to my puppy?
We recommend waiting until your dog is at least 6 months old before starting them on Dandy.
Where can I see if a product contains things my dog is allergic to?
Our supplements are made from minimal, all-natural ingredients like brewer’s yeast and coconut oil! You can learn more about our products by visiting our Ingredients page.
What if my dog has a health condition?
We always recommend consulting with your Vet prior to giving your dog any supplements,especially if they have a pre-existing health condition or are on any prescription medication. Additionally, please reference your dog’s health condition within their quiz to make sure they receive the proper supplement checkout that does not interfere with their condition or any medication they are on.
What if my dog gets sick?
Dandy is formulated with all natural, safe and effective ingredients within an NASC certified facility. All of our supplements are commonly used in the pet industry and have been generally recognized as safe by the Vet community as well as have been given a green light by our Vet team. If you suspect the supplement treats are causing an acute reaction, please contact your vet immediately, as well as our team at hi@lovedandy.com with the details of your order and medical situation.
Can I order Dandy for multiple dogs?
Of course! Just take our 2-minute quiz for each of your dogs and all of their profiles will be saved under your account.
Do you work with any Vets or have any partnerships?
Dandy has a team of 3 vets who you can learn more about here. We also have a partnership with American Pets Alive to help shelters convert to No Kill shelters across the U.S through leadership, data and training. You can learn more about our partnership and our mission to save 1 Million Dogs here.
Where is Dandy made?
Our treats and products are made at a NASC certified facility based in the USA.
Where are you located, physically?
We’re excited to be HQ’d in San Francisco, CA!
Is there a way to edit my dog’s profile?
Yes! In your account profile under “Dogs” you may edit everything within your dog’s health profile and manage your subscriptions. Since our platform is dynamic, we might make new recommendations as your information updates.
How do I view the items in my dog’s current supplement pack?
Once you complete the quiz, up-to-date supplement recommendations are stored in your dog’s health profile. Log in to your account and head over to the “dog” tab where you can view their current pack and plan. Alternatively the “subscriptions” tab is where you can view your current subscription information.
Why did I just receive an updated checkout?
Dandy makes updated recommendations based on any new information we receive from our Vets, you and your dog’s profile. We base recommendations off of changes like seasonality, new supplements releases, age and more. Since our platform is dynamic, you will receive updated recommendations from time to time that best suit your dog’s current profile.
Can I select my own supplements? Or Can I change the supplements in my pack?
Dandy uses a proprietary algorithm to analyze tens of thousands of data points to make the best checkout for your dog. If you click on the “X” at the top right of your checkout, you will receive a pop up with 3-4 other supplements and their score based on your dog’s profile. You may select any of these 4 to swap out! Please note, we only allow a total of 4 supplements per day.
When should I give the supplements to my dog?
Your dog can take Dandy at any time throughout although we generally recommend the morning. Adding them into their breakfast makes for a great morning routine! You can place these right on top or break them in half to mix with their food.
Do I need an account to sign up?
Our supplements are custom-tailored to each individual dog’s need. In order to provide the best checkout for your pup, we ask that you complete our short quiz to set up an account with Dandy. This also gives you a free health profile of your dog to track along the way. You can pop in and enter any new changes to your dog’s environment and needs.
How much does it cost?
Dandy is priced at $40 (for small to medium sized pups) or $50 (for medium to large pups) a month to ensure they get the correct and effective dosage. This includes 4 different daily supplements for a complete monthly supply. Shipping is always free!
Can I just order one month?
At Dandy, we believe that proactive and preventive care should be daily and consistent. For your dog to get the best support, we recommend that Dandy becomes a part of their long term daily routine. If you no longer feel Dandy is a good fit, you may cancel at anytime on the profile tab under ‘subscription.’
When will I receive my box each month?
Your first Dandy Welcome box will arrive 5-7 business after placing your first order. After that, you will automatically receive a shipment to your door every 28 days, so that your dog never runs out!
How much does shipping cost?
Shipping is always free at Dandy whether you place an order for one dog or for your whole pack.
How can I track my order?
Once your order is processed and dispatched for shipping, you will receive an email with a tracking number, which you can use to check the status of your Dandy pack and delivery date.
Where do you ship?
Dandy is currently only shipping within the continental United States.
Can I update my shipping address?
Sure! Just sign in and visit your profile settings to update your shipping address. Please make sure you do this before your order is set to be shipped out.
When will I be billed?
You will be billed the day you place your first order. After that, you will be billed every 28 days when your supplements are shipped.
Can I cancel my subscription?
At Dandy, you’re never locked into anything. Although we hope your dog continues to stay a part of the Dandy pack, you can pause or cancel your subscription at any time. Once you’re ready to jump back in, simply log into your account to reactivate your account.
Can I get a refund?
Due to the fact that Dandy is a food grade supplement treat, we can not accept returns to our facility. Please do not send product back to us. Rather than throwing Dandy away, consider donating the treats to a local shelter or rescue. If you feel as though the treats are not a good fit for your dog, please text or email support@lovedandy.com us with your customer name, order number, and we can handle your request!
I received a promo code. How do I redeem it?
You may enter your promo code at checkout when you click on “Add Promo Code.” Each promo code can only be used one time per customer.
Can I use a referral code I received in addition to a promo code?
We don't allow multiple codes to be used at once, but be on the lookout for exclusive discounts, and other rewards or limited giveaways soon.
